privacy policy
Your details,
handled with care.
Last updated: 16 August 2026. This policy explains how Jolly Pups Paradise collects, uses, stores, and protects information shared with us.
Jolly Pups Paradise provides pet daycare, boarding, grooming, vet consultation support, vaccinations, training, and marketplace support. We collect only the information we need to respond to enquiries, plan pet care, manage bookings, and improve the experience we provide.
Information we collect
We may collect your name, phone number, email address, location or service area, pet details, service preferences, booking notes, emergency instructions, vaccination or medical information you choose to share, and messages sent through forms, WhatsApp, email, phone, or social media.
How we use information
- To respond to enquiries and booking requests.
- To plan safe daycare, boarding, grooming, training, or at-home visits.
- To contact you about schedules, payments, service updates, pet needs, or emergencies.
- To support marketplace orders, product questions, returns, or service issues.
- To maintain records needed for safety, service quality, accounting, and legal compliance.
Consent and lawful use
When you share information with us, you consent to us using it for the purpose for which it was provided. We aim to handle digital personal data in line with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023 and related rules as they apply to our services.
Sharing information
We do not sell your personal information. We may share necessary details with care team members, veterinarians, trainers, groomers, delivery or payment partners, technology service providers, or authorities when required by law or needed to protect a pet, customer, team member, or our business.
Photos and social media
We may ask permission before using identifiable photos or videos of your pet for updates, social media, or promotional material. You can ask us not to post or to remove a pet photo where reasonably possible.
Storage and security
We keep information for as long as needed for bookings, care history, accounting, service quality, dispute handling, and legal requirements. We use reasonable safeguards to protect records, but no digital or messaging system can be guaranteed to be completely secure.
Your choices
You may ask us to update, correct, or delete your information, withdraw consent where applicable, or stop promotional messages. Some records may need to be retained for safety, accounting, legal, or dispute-resolution reasons.
Contact us
For privacy questions, write to jollypupsparadise@gmail.com or call +91 90344 42877.